Self Storage Managers Training Service

Self storage is a simple business but every day site managers and supervisors must navigate through a complex maze of legal issues when dealing with customers, law enforcement and even strangers. Whether it is presenting a rental agreement to a customer or making a collection call there are legal issues that cannot be ignored. Long term business success depends on your organization's frontline personnel being able to make sound decisions. The “Self Storage Managers Training Service” is designed to provide these key employees with the information they need to handle the unexpected correctly. The SSLN designed the course in consultation with management so that the course conforms to your company's internal operating procedures. The course, which is taught by Scott Zucker and Carlos Kaslow, covers:

• Presenting and executing rental agreements
• Screening customers: what you can do; what you should never do
• Collection Procedures
• Navigating through the lien law maze
• Tenant bankruptcy
• Tenant death
• Tenants in the military
• Lienholder claims
• Abandoned property privacy issues
• Handing customer claims: Loss of or damage to stored property; bodily injury
• Dealing with law enforcement
• Form, forms and more forms—Why documenting transactions is so important